(Head Office, Service Charge & Ground Rent)
Heath Road, Hale
Cheshire WA14 2XP
Tel: 0161 929 2300
(Sales & Lettings)
One Park West
37 Strand Street
Tel: 0151 305 5999
Tel: 0203 761 3060
If you require details of our complaints procedure please click here.
Please note that any telephone calls you make to or receive from Braemar Estates will be monitored and recorded.
We record telephone calls:
- so there is a record of any instructions you or your clients give to us, or any advice we give for advisory clients
- for use in our training activities
- for use in assessing and improving the quality of service we provide to you
- The Financial Conduct Authority, other regulatory authorities, the courts or investigative authorities may also, from time to time, ask us to send them our recordings of telephone calls or transcripts of them. Aside from this, we will not allow anyone to access our telephone recordings and we will keep them and the personal information of your clients confidential.
Recordings will be encrypted and stored electronically for a period of six months. After that period they will be erased.